AMJ Campbell Moving has over 80 years of experience in residential moving. Our dedicated team provides multiple levels of service. We work with clients to deliver their belongings safely and on time. We also have installation and debris removal services. Customers can choose from White Glove, Room of Choice or Threshold delivery. With our vehicle tracking GPS, modern software and complete background checks, you can be sure your belongings are handled with care and safety. We spoke with National Account Manager Ricardo Taco about his experience with home deliveries and why customers can trust AMJ Campbell Moving to go above and beyond.
Please introduce yourself. What is your role and experience at AMJ?
Ricardo Taco, National Account Manager at AMJ Campbell. I look after several national accounts and have been in the company for almost 2 years.
Can you describe what AMJ’s Home Delivery Service is?
We deliver almost everything from chairs to hot tubs. We have a diversity of partnerships with different requirements and products. For example, we deliver for Wayfair, an online store for furniture and décor.
As someone who is well-versed in home delivery at AMJ, what do you think is unique about the AMJ approach?
At AMJ Campbell we not only handle middle and final mile deliveries—we care for our customers. We understand that in most cases, we are the last touch point with the customer and we ensure we provide an excellent customer experience.
AMJ has three levels of home delivery service. What is the most popular?
This really varies by job, but I would have to say Room of Choice is the most popular service level. Room of Choice is when the purchased item is placed in any room the customer chooses in its original packaging.
If the customer needs installation, how does AMJ make this happen?
We provide a full White Glove experience which includes full assembly and installation of the customers new purchase. Our drivers are fully trained and equipped to make this happen for any of our customers at any given time. This includes not only assembly but debris removal.
Please walk us through a typical home delivery from start to finish.
Our delivery team contacts the customer with a 30-minute pre-call, to let them know we are on the way and ensure they are ready for the delivery. Once we arrive at the customer’s home, we inspect the room or location where the item is being delivered. We clear the path, protect walls and complete the delivery based on the service level the customer selected. We finalize the process with a signature from the customer and a photo of the item delivered.
Can you tell one story about a home delivery that made a difference in a customer’s life?
A customer had selected a Threshold Delivery as her service level but the day of delivery our team decided to upgrade her to Room of Choice instead given the weight and size of the item. The customer then called me and expressed her gratitude. By going the extra mile, we were able to significantly impact the customer service experience.
Can you please explain what modern software is used for AMJ home delivery?
We use Dispatch Track to route our trucks. Our trucks are all equipped with GPS and customers get to track their order via our tracking widget. This allows the customer to check the status of the order the day of delivery, giving them a better ETA or delivery window. You can access this tool on our website.
How can customers arrange a home delivery with AMJ?
Once AMJ receives an order, we reach out to the customer directly via phone or email (depending on the contact information provided). We then schedule a delivery date based on the customer’s preference. We also follow up 24 hours prior to the delivery to confirm the 3-hour delivery window.